COVID-19 Update and Response Plan

Commission Factory Coronavirus updates and response plan for Employees and Customers

Commission Factory | Response to COVID-19 Coronavirus

Update: 26th of March 2020

Our priority is protecting commissions for our publishers and supporting our clients businesses during this difficult time. We are offering flexibility and extending as much goodwill as is economically viable with advertiser programme fees and allowing the pausing of programmes for up to 3 months where a valid or extenuating circumstance has arisen.

In instances where the most appropriate solution is programme closure, we are helping advertisers through this process and aiming to remain within best practise notice periods.

We will be keeping all publishers affected by any changes informed at all stages via network notifications. If you would like to adjust your network notification settings, as a publisher you may see how to do so here.

We also have a list of programmes recently paused or closed here. We will be updating this daily to be as transparent as possible.

Again, our payment and financial processes remain robust. Any questions you might have, please reach out to us here.

Update: 19th of March 2020

In an ever-changing situation, Commission Factory remains committed to providing the best service for all of our customers. We’d like to confirm that we are operating as normally as possible in the circumstances. All our policies, processes and procedures remain the same.  

Any changes will be clearly communicated and appropriate timeframes provided.

We understand that some publishers are experiencing longer than usual payment timeframes. This is due to the recent updates made to the way we bill advertisers, communicated to our publishers and advertisers last year.

Individual Account Managers are working to resolve any transitional payment delays.

Please note this is unrelated to COVID-19.

For information on transaction processing and categorisation please see our Help Centre article for publishers and advertisers. Should you still have questions please contact us and our team can help.


Update: 16th of March 2020

Decision to close Commission Factory offices until further notice

From Tuesday onwards, all Commission Factory staff have been requested to work from home. Commission Factory offices will close to facilitate this.


The health of our staff is our primary concern. We conducted a successful working from home trial for our entire workforce last week. As we’ve demonstrated our ability to function effectively without needing to be in the office, we see no reason to put our staff at additional risk of contracting this virus because of the need to travel to work or spend time together in an office environment.

What does this mean?

All Commission Factory staff will be working from home for the foreseeable future. It’s hard to predict how long this will last or how the virus will develop in each country, but we will keep monitoring the situation and do our best to communicate updates to you on a regular basis.

Our staff are still available on the usual communication channels and any scheduled meetings you may have with them will be made virtual. This policy will be in place until further notice. We will monitor the situation and communicate changes to these guidelines as necessary. However, the expectation is that this will be the ‘new normal’ for several weeks.

Once again we appreciate your patience and understanding as we try to navigate the situation and take responsible action. As always, if you have any questions, please don’t hesitate to get in touch.


Update: 13th March 2020

With the health of Commission Factory’s partners and employees at the forefront of our minds, we would like to outline the measures we have taken in light of the ongoing COVID-19 Coronavirus.

We aim to act in the most responsible manner, taking the necessary precautions to ensure the safety of our customers and employees, while also attempting to minimise disruption as much as possible.

Daily operations and meetings

Commission Factory has already implemented flexible working policies across all offices at the beginning of this year and as a result, is able to ensure business continuity even when our staff works remotely.

We have taken the following preventative measures:

  • Flexible remote working arrangements for staff in general
  • Preventive remote working regulations for employees in need of special health protection
  • Temporary remote working arrangements for all staff with full continuity of business and service
  • Self-quarantine remote working for employees who have been in contact with infected individuals
  • Self-quarantine remote working for employees returning from restricted locations, or if their partner or family members have also travelled to those areas
  • Online/virtual meetings have been organised to replace face-to-face meetings, both internal and external

Business travel

  • We have cancelled all international air travel until 30th June 2020 and will maximise online/virtual meetings where possible.
  • Local travel within a territory is reduced to a minimum and constantly reviewed according to local authority guidance.

Events and Training

As the situation continues to evolve and mirroring Awin Global’s decision to cancel all events up to the 30th of June 2020, globally, Commission Factory too will be postponing all upcoming events until then.

This was not an easy decision or one that was taken lightly. However, with the situation continuing to evolve on a daily basis, we wanted to not only reduce the safety risk, but also reduce the financial impact on our clients and the risk of money being lost later if travel restrictions continue to expand. We think it’s best to take the decision now, so everyone knows where they stand, rather than operating under the threat of cancellation and incurring more health and financial costs later down the line. We are currently exploring the option of hosting virtual events in their place and will keep you informed.

We offer our sincere apologies for any disruption experienced by our partners during this time while we take the necessary precautions to help prevent the risk of a situation and events beyond our control.

Commission Factory will always follow any official government guidance and regulation on the matter, and we are continuing to monitor official channels for developments and will make changes to our practices accordingly.

If you have any questions related to this matter, please do not hesitate to get in touch.


Further Information